The Bilingual K-8 Front Office Receptionist performs daily operations as the first point of contact for Pinnacle Charter School K-8 building. This position provides outstanding customer service and clear communication for all students, parents, staff, and community members and is able to communicate (verbally and in writing) in English and Spanish.

Reporting Relationships:

Reports to: K-8 Front Office Manager.

Direct Reports: This is a non-supervisory position.

Compensation:

This is a full-time, 12-month position. $18.01 - $28.28 per hour depending on experience. See a detailed outline of benefits and additional compensation at the bottom of the job description.

Essential Functions:

• Communicate and foster positive relationships with students, parents, peers, and families.
• Create a pleasant, helpful atmosphere for students, parents, staff, and visitors.
• Provide visitors with assistance and direct them to appropriate resources.
• Answer the telephone, screen calls, and direct calls to appropriate staff.
• Respond to inquiries via email and telephone.
• Return voicemails.
• Interpretation for parent meetings and phone calls.
• Written translation.
• Monitor and support surveillance cameras.
• Ensure phone lines remain as clear as possible for emergency calls.
• Ensure that information is maintained confidential.
• Promote positive relations with parents and the general public concerning the school and the district.
• Maintain regular student attendance records.
• Enter all student attendance records into Infinite Campus.
• Respond to inquiries from students, teachers, and parents regarding absence rules and absences.
• Admit late students, maintain records of tardiness, and issue tardy passes to students.
• Maintain all statements regarding doctors’ appointments, excused absences, etc.
• Oversee student sign-in/sign-out process and maintain records of student absence due to appointments.
• Complete special projects as assigned.
• Receive and distribute mail/deliveries daily and manage outgoing mail.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials.
• Ensure main entrance security.
• Assist with emergency protocols and procedures.
• Ensure front desk is continually covered during posted office hours.
• Operate standard office equipment (i.e. telephone, copy, fax, scanner, etc.).
• Be present and engage in Pinnacle functions and organizations to build strong relationships with students, parents, peers, and the community.
• Regular and timely attendance.
• Perform other duties as assigned.

General Abilities, Knowledge, Qualifications, and Skills:

• High School Diploma or equivalent.
• Bilingual in English/Spanish required.
• Solid experience in customer service.
• Solid knowledge and skills in general office and office equipment.
• Demonstrates success working in a busy office environment with multiple competing demands.
• Proficiency in basic accounting and math functions (student/parent payments, batches).
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Proficient with Google (email, docs, forms, etc.).
• Experience with Adobe.
• Ability to work independently with minimal supervision.
• Ability to complete all tasks assigned and meet deadlines.
• Ability to remain calm and de-escalate tense situations.
• Flexibility and creativity.
• Demonstrated ability to work with diverse populations.
• Ability to collaborate and communicate while appreciating the diverse background of students, parents, peers, and the community.
• Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator. 
• Commitment to mission and vision of the school.
• Creative and flexible in time of change.
• Demonstrated success as an innovator of creative solutions at work.
• Excellent communication and interpersonal skills.
• Excellent oral and written communication skills, interpersonal skills (conflict management and resolution).
• Excellent organization skills.
• Experience with second language learners.
• Growth-oriented approach; always looking for ways to improve professionally.
• Professional appearance, attitude, and demeanor.

Working Conditions:

Exposure/Noise Level: Occasional exposure to airborne particles, fumes, and outdoor weather conditions.  Normal school environment with moderate to high noise level.

Mental Functions: Analyze, collaboration, communicate, compare, compilation of data, compute, coordinate, copy, direct, evaluate, instruct, interpersonal skills, present, report, synthesize.

Physical Activities: Office environment including computer interface. Bend, reach, sit, stand, stoop, talk, walk, and heavy person-to-person interaction with students, parents, peers, and community members.

Weight and Force Demands: Moderate physical activity (lifting, pulling, and pushing up to 25 pounds).

Other: May be required to work outside of normal working hours and travel for work related functions.

Note: In light of the COVID-19 pandemic, during the 2020-2021 school year, school staff are critical employees and are expected to perform work on campus as required.

Why work for Pinnacle?

As a member of the Pinnacle PACK, you will have the opportunity to be influential every day and make an impact in the lives of our students and our larger community! Our team and school community are diverse and we embrace that diversity as an encouraging, friendly, open, and supportive team and school. We invest in our team members by providing a balanced, growth-oriented, and supportive work environment while helping you achieve your career goals within and beyond Pinnacle. Additionally, we offer a robust, comprehensive benefits package that includes:

• Medical, dental, vision, basic life insurance and AD&D plans (100% employer paid for the employee)!
• Participation in the Colorado Public Schools Retirement System PERA (click HERE to learn more)!
• PERA 401K, 403B, and Roth IRA retirement options!
• Flexible Spending Accounts (FSA) to include Healthcare and Dependent Care!
• Voluntary life insurance for employees and dependents!
• Short and Long Term Disability!
• Colonial add-ons to include accident, critical illness, and hospital plans!
• Employee Assistance Program with up to four free counseling sessions!

If you want to be part of a caring, supportive community and make a difference as part of the Pinnacle PACK, apply now!

About Pinnacle:

Pinnacle Charter School has served the community for more than 20 years. Authorized by the Colorado Charter School Institute, the Pinnacle is a Title I K-12 school supporting more than 2,000 students in achieving excellence in all aspects of their lives. The K-8 building is located at 1001 West 84th Avenue, Federal Heights, CO. The high school is located at 8412 Huron Street, Thornton, CO.  For more information visit https://www.pinnaclecharterschool.org/.

Applicants must be authorized to work for ANY employer in the U.S. Pinnacle Charter School is unable to sponsor or take over sponsorship of employment visas. 

We are an equal opportunity employer committed to a drug free work environment. We participate in E-Verify as part of our onboarding process.